Refund policy

Return Policy

At norvellaai.shop, we offer free returns within 30 days of delivery.

To request a return, email lennymonterosso40684@hotmail.com with your order number. We will provide return instructions and cover the return shipping costs.

Items must be unused and in their original packaging. If your item arrives damaged, defective, or incorrect, please contact us so we can resolve the issue.

Once your return is received and inspected, your refund will be issued to your original payment method. Processing times may vary depending on your payment provider.